Warranty

i.  Three years of limited warranty for the main unit

(applicable to SOUNDGIL genuine products only)

 

    Within three years from the date of purchase (excluding the day of purchase), we will either perform repair or replace the main unit with a product of the same model and specifications, as appropriate under the limited warranty for the main unit, once the performance failure has been determined by SOUNDGIL as non-man-made damage.

    The appearance of the unit and accessories has been inspected at the time of purchase and thus is not covered by the warranty.    When any man-made damage is found on the case of the returned product, SOUNDGIL will charge you a case replacement fee as appropriate. (The main unit of the audio product to be replaced should be returned along with the purchased accessories)

 

ii.  Six months of limited warranty for accessories

(applicable to SOUNDGIL genuine products only)

 

    Within six months from the date of purchase (excluding the day of purchase), we will replace the accessories with those of the same specifications, as appropriate under the limited warranty for the accessories, once the performance failure has been determined as non-man-made damage.

 

iii.  Scope of Warranty Coverage

 

  1. SOUNDGIL warranty covers the SOUNDGIL genuine audio and the SOUNDGIL genuine accessories included in the original package (hereafter “SOUNDGIL Products” collectively) purchased by users from an authorized distributor.

 

  1. Three years and six months of limited material and workmanship warranty are applicable to the main unit and the accessories respectively (hereafter “Warranty Period” collectively), provided that the user operates SOUNDGIL products properly in accordance with the instructions issued by SOUNDGIL. The instructions issued by SOUNDGIL include, but not limited to, technical specifications and the information contained in the user manual. 

 

iv.  Scope beyond Warranty Coverage

 

  1. Any hardware products of brands other than SOUNDGIL, even if they were packaged and sold along with SOUNDGIL hardware.

Manufacturers, suppliers or publishers other than SOUNDGIL may provide their own warranties. For detailed information, contact your vendor.

 

  1. SOUNDGIL software published by SOUNDGIL or non-SOUNDGIL software (including but not limited to system software).

 

  1. SOUNDGIL makes no warranty of interruption or error-free operation of SOUNDGIL products. SOUNDGIL will not be held liable for the inability to use the product or any damage arising out of non-compliance with the operating instructions pertaining to the product.

 

  1. The warranty does not cover:

(1)  Consumables (e.g. battery or protective coating which wears out over time), except for those failed as a result of material or workmanship defects;

(2)  Appearance damage, including but not limited to the scratches, dents and damaged plastic on the ports, except for those failed as a result of material or workmanship defects;

(3)  Inability to use the product or damage as a result of using the product in conjunction with third party components or products not conforming to SOUNDGIL product specifications;

(4)  Inability to use the product or damage as a result of accident, abuse, misuse, fire, liquid intrusion, earthquake and other external factors;

(5)  Inability to use the product or damage as a result of non-compliance with the instructions issued by SOUNDGIL when operating SOUNDGIL products;

(6)  Inability to use the product or damage as a result of any repair (including upgrade and expansion) carried out by a representative or service center not authorized by SOUNDGIL;

(7)  SOUNDGIL products which have undergone modification for the purpose of function or performance change without the written permission from SOUNDGIL;

(8)  Defects as a result of normal wear and deterioration of SOUNDGIL products;

(9)  Removal or smudging of any serial number on SOUNDGIL products; 

(10) Stolen products that government agencies have alerted SOUNDGIL to and for which you are unable to prove you are the authorized user in any possible way (e.g. proof of purchase).

 

v.  Warranty Procedures

 

  1. Before you are provided with warranty services, SOUNDGIL or its agents may ask you to provide detailed information on your proof of purchase, answer questions designed to diagnose potential issues and follow SOUNDGIL's warranty procedures.

 

  1. Provision of SOUNDGIL Warranty Service: You may bring your SOUNDGIL products to a SOUNDGIL retail store and they will send your SOUNDGIL products to one of the SOUNDGIL service centers for repair. Once the repaired SOUNDGIL products are returned, SOUNDGIL or its agents will notify you and retain the products at its premise for you for a period of 3 months. If you fail to claim your products within this period, your products will be processed at SOUNDGIL's sole discretion.
  2. If you submit your application to SOUNDGIL or SOUNDGIL authorized service centers under the terms of the warranty within the warranty period, SOUNDGIL may perform the following as appropriate (the level of product damage should be assessed based on the inspection carried by SOUNDGIL, whereas the information provided by the user is for reference only):
  1.  Repair SOUNDGIL products with new parts or used parts with equivalent performance and stability once the performance failure has been determined by SOUNDGIL as non-man-made damage;
  2. Replace your SOUNDGIL products with those of the same model (or products with similar functionalities upon your consent) once the performance failure has been determined by SOUNDGIL as non-man-made damage. /The replacement product will be assembled with new parts and/or used parts with equivalent performance and stability; and
  3. Consumers have the right to choose the paid repair service once the performance failure has been determined by SOUNDGIL as man-made damage.

 

  1. SOUNDGIL may require you to change certain parts or SOUNDGIL products. The warranty period of the replacement parts or SOUNDGIL products is either the remaining period of the original warranty or 90 days from the date of replacement or repair, whichever is later. The replaced SOUNDGIL products or parts shall become your property and the retired or refunded SOUNDGIL products shall become SOUNDGIL’s property.

 

  1. Application to Warranty Service 

    You may use the information below to contact your SOUNDGIL representative or (if applicable) retail stores operated by SOUNDGIL (hereafter “SOUNDGIL Retail Store”). The SOUNDGIL retail store will help you verify if your SOUNDGIL products have to be repaired. If necessary, they will further instruct you to apply warranty service from SOUNDGIL. If you contact SOUNDGIL by telephone, an extra fee may be assessed (depending on your location).

 

vi.  Major Limitations on SOUNDGIL Product Warranty

 

  1. SOUNDGIL may limit the provision of SOUNDGIL product warranty services to the countries where SOUNDGIL or its authorized distributors initially sell the products.

 

  1. Disclaimer

    Unless otherwise specified, SOUNDGIL shall not be liable for any damage or inability to use the product as a result of violation against the terms of the warranty, including but not limited to loss of use, revenue, actual or expected profit (including contract profit), application of funds, expected savings, business, opportunities, goodwill or data, compromised or corrupted programs, or any indirect or consequential loss or damage due to any reason (including but not limited to replacement of equipment and property).

 

vii.  General Rules

 

    SOUNDGIL reserves the right to make changes to the warranty at any time. Any SOUNDGIL distributor, retail store, agent or employee is not entitled to make amendments, extensions or additions to the content of the warranty. Where any provision in the warranty is considered as illegal or inexecutable, the legality and executability of other provisions will not be affected.